DimensionForge Support
Need help with a project, render, export, or DimensionForge Pro purchase? Start here.
Projects and recovery
Open a saved .dforge project with File → Open. If DimensionForge finds a newer recovery copy, choose Restore or Open Last Saved. Keep the original project package until you have checked the restored scene. Use File → Save As to make a separate copy.
Purchases
Open Settings or the Pro window and choose Restore Purchases while signed into the Apple Account used to buy Pro. An Ask to Buy request may remain pending until approved. If a subscription has ended, your projects and previous exports remain available; Pro delivery actions unlock again when an active subscription or Lifetime purchase is verified.
Rendering and exporting
Use the export review to check the destination, warnings, and target format before writing a file. Static GLB and USDZ export are available without Pro. If a render or export fails, keep the project and try a smaller output size, then include the exact warning in your support message. The app's Help menu has workflow and shortcut guidance.
Contact support
Email [email protected] with the app version, macOS version, expected and actual result, and steps to reproduce. A screenshot or a diagnostic export can help; review any attachment before sending it. Do not send passwords or payment card details.